Best in class IT Support – IT’s what we do, IT’s who we are.
We understand how integral IT has become within a company’s day to day operations, so when there’s a problem it needs to be investigated as quickly as possible.
We pride ourselves on our average “Action” time of just 1 minute, which is how long before one of our team is actively looking at the problem, not just “Responding”.
Having a fast response to problems is important but we also deploy proactive technologies to try and detect and avert problems before they occur.
How do we do it
Responsive Helpdesk
Our mission is to be actively working on any ticket logged during supported hours within one hour, although, as you will see from our Helpdesk KPI’s, it rarely takes us that long!
Tickets can be logged via email, the web or our automated telephone system. We also install a small application on the computer that allows the user to log a ticket in just a few clicks and can even take a screenshot and attach it to an email, making things as quick and easy as possible.
Industry leading products and solutions
By partnering with companies such as Microsoft, Solarwinds and Barracuda, we are able to offer a range of products and solutions that give our customers the tools they need to succeed.
From the latest version of Microsoft’s Office Suite to Computer Security, Hosted Email, Email Security, Remote Working and Backup Solutions all fully managed and supported allowing customers to focus on their own businesses.