Customer Satisfaction
(90 Day Average)
Satisfaction
Convenience
Engagement
Trust
Helpdesk Statistics
August 2026
Engineer action time
To solve a helpdesk ticket
Actioned within an hour
Solved within a day
Helpdesk tickets
Patches Installed
July 2026
Engineer action time
To solve a helpdesk ticket
Actioned within an hour
Solved within a day
Helpdesk tickets
Patches Installed
June 2026
Engineer action time
To solve a helpdesk ticket
Actioned within an hour
Solved within a day
Helpdesk tickets
Patches Installed
2026 Yearly Average
Engineer action time
To solve a helpdesk ticket
Actioned within an hour
Solved within a day
Patches Installed
Helpdesk KPIs for previous years
2025 Yearly Average
Engineer action time
To solve a helpdesk ticket
Actioned within an hour
Solved within a day
Tickets to last year
2024 Yearly Average
Engineer action time
To solve a helpdesk ticket
Actioned within an hour
Solved within a day
Tickets to last year
2023 Yearly Average
Engineer action time
To solve a helpdesk ticket
Actioned within an hour
Solved within a day
Tickets to last year
2022 Yearly Average
Engineer action time
To solve a helpdesk ticket
Actioned within an hour
Solved within a day
Tickets to last year
2021 Yearly Average
Engineer action time
To solve a helpdesk ticket
Actioned within an hour
Solved within a day
2020 Yearly Average
Engineer action time
To solve a helpdesk ticket
Actioned within an hour
Solved within a day
2019 Yearly Average
Engineer action time
To solve a helpdesk ticket
Actioned within an hour
Solved within a day
2018 Yearly Average
Engineer action time
To solve a helpdesk ticket
Actioned within an hour
Solved within a day